| banks have become increasingly conscious of their responsibilities as service providers and the need to satisfy and meet customer demands professionally and efficiently.
Privatization momentum coupled with the process of liberalization in Pakistan has encouraged banks to rapidly expand products and services during the recent past resulting in a manifold increase in the banking population within the country.
However, the increasing volume of associated complaints received at the State Bank of Pakistan and the Government’s strong desire to provide an independent complaints resolution mechanism which is free, impartial and prompt, has resulted in the appointment of the Banking Mohtasib.
Our first priority was to develop a Mission Statement and a set of Values, which will act as our guiding principles in all our dealings with you. You will find these on this Home page.
As you navigate this website, you will find detailed information on the ombudsman and on the Pakistani scheme. You will also find carefully developed Q&As, which I hope, will answer most, if not all of your questions.
If you want to lodge a complaint, I urge you to follow the complaints Procedure which will facilitate efficient handling by us.
If you need any assistance in respect of your complaint,
please call, email or fax us at the Banking Mohtasib Secretariat.
My team and I will be delighted to help.
Sincerely,
Azhar Hamid
Banking Mohtasib Pakistan
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