The law provides for the right of appeal both to the complainant and the bank.
Complainant's right of appeal
A complainant not satisfied with the decision of
the Banking Mohtasib has the right to appeal to
the Governor, State Bank of Pakistan within 30 days
from the date of the order of the Banking Mohtasib.
If the complainant does not choose to go into appeal
or does not accept the decision of the State Bank
of Pakistan in appeal, the complainant has the right
to go to a court of law. |
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Bank's right of appeal
In case a bank is not satisfied with the Banking
Mohtasib's order in the matter of a complaint, it
may file an appeal with the Governor, State Bank
of Pakistan within thirty days. However, if no appeal
is filed, or the State Bank of Pakistan does not
uphold the appeal, the Banking Mohtasib's order
shall become final, operative and binding upon the
bank. |
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