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The
Ombudsman's role in the financial industry is to resolve
disputes through a process which is largely conciliatory and,
where mediation is unsuccessful, to recommend a basis for
the settlement of a dispute.
About 25 countries have established the institution of Banking
Mohtasib (Ombudsman)or similar schemes
are in place and each one has contributed to an improved and
more efficient banking system. The schemes have invariably
had a very positive |
influence on the system where banks have
become increasingly conscious of their responsibilities as
service providers of the need to satisfy and meet customer
demands professionally and efficiently.
With the rapid expansion of products and services particularly
in the field of Consumer credit over the past few years there
is a proportionate increase in the volume of associated complaints
from the general public. The establishment of the institution
of Banking Mohtasib Pakistan reflects the desire of the State
Bank of Pakistan and the Government to provide an independent
complaints resolution mechanism which is free, impartial and
prompt.
As you navigate this website, you will find detailed information
on the working of Banking Mohtasib Pakistan. You will also
find carefully developed Q&As, which will answer most,
if not all, of your questions.
In case, you want to lodge a complaint, you are urged to follow
the Complaints Procedure which will facilitate efficient handling
of your complaints by the Banking Mohtasib.
If you require any further assistance in respect of your
complaint, please call, email or fax us. The team at Banking
Mohtasib Secretariat will be delighted to extend you all necessary
help and co-operation.
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