BANKING MOHTASIB (Ombudsman) PAKISTAN

بینکنگ محتسب پاکستان

English    اردو

Newsletter Oct 2026 -- The Banking Mohtasib Pakistan has decided cases amounting to Rs 1.2 Billion in favour of Complainants by disposing of over twenty-nine thousand (29,001) complaints during the first nine months (1st January to 30th September) of the current year, 2026. -- Annual Report 2025 is available on Website. Download   -- Two Days Annual Conference held on 3rd and 4th October 2025.  

Benefit of the Mohtasib Schemes

    • Globally a phenomenal success

    • A free of cost service provider

    • Cost effective for complainants as well as the banks

    • Hearings are arranged at the place nearest to the Complainant's residence

    • Unlike the courts, legal representation is neither required nor discouraged

    • Accessible, friendly, informal and flexible

    • Complainants retain the right to take the matter to court if not satisfied



Know your Rights and Responsibilities as a Bank's consumer(English)

>Know your Rights and Responsibilities as a Bank's consumer (Urdu)

>Protecting your payment cards (English & Urdu)